Customer Advocate

Job Responsibilities

• Accurately enter and process customer orders in GP/CRM systems.
• Validate data for completeness and accuracy before submission.
• Monitor order status and proactively resolve discrepancies or delays.
• Maintain detailed records of customer interactions and transactions.
• Serve as the primary point of contact for assigned accounts ensuring high levels of satisfaction.
• Understand customer needs and advocate internally for timely and effective solutions.
• Cookordination with logistics, sales, and production teams to meet customer expectations.
• Communicate effectively with international clients and partners across time zones.
• Support documentation and compliance with international shipments and transactions.

Requirements

• Familiarity with international customers.
• Prior experience in a manufacturing, distribution, or logistics environment.
• Proven experience in order entry, data entry, or customer service roles.
• Strong proficiency in ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Excellent written and verbal communication skills.
• Experience working with international customers or in a global business environment.
• High attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• High School Diploma or GED required; Associates or Bachelors’ degree preferred.
• 3-5 years relevant experience in Customer Service manufacturing environment.
• Excellent oral and written proficiency in the English language.
• Production/Planning skills: Knowledge of Good manufacturing processes (GMP’s).
• Ability to work well under pressure.
• Deadline oriented.
• IT skills - Proficiency in using common PC applications.
• Excellent ability to work with others.
• Cognitive (Reasoning): Apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, visual, or schedule form.
• Communication: Vocalize and explain detailed data and problem-solve, both in-person and by telephone.
• Must have good communication skills (both verbal and written).
• Compose routine correspondence on own initiative.
• Make comprehensive notes in English.
• May involve a large volume of such composition.
• Must have ability to work well under pressure.