Customer Acquisition Manager

About the role

Our Company is a product-focused software and SaaS provider in Myanmar, leveraging its status as a strategic technology arm of a powerful local business group. We are building an enterprise-grade software, specifically designed for the complexities and unique regulatory environment of the Myanmar market, aimed at Retail and Digital Commerce.

Key Responsibilities

• Strategic Sales Leadership and Growth

• Develop and oversee the execution of the high-touch software sales strategy to dominate the retail sector.
• Define monthly and quarterly revenue targets (quotas) and take full accountability for the department’s performance.
• Strategize on complex or high-value accounts, providing senior-level support to the Customer Acquisition Leads to close key deals.
• Continuously refine the sales process based on field data to improve the Return on Investment (ROI) of our digitizing efforts for shops.

• Team Management and Performance Optimization

• Lead and mentor a team of Customer Acquisition Leads, ensuring they effectively manage their respective pods of field specialists.
• Oversee the recruitment, training, and performance standards for the project-based field force to ensure high-quality software demonstrations.
• Foster a high-performance culture focused on discipline, technical proficiency, and local market expertise.

• Pipeline Oversight and Executive Reporting

• Maintain a macro-level view of the sales pipeline using CRM tools, ensuring accurate forecasting and activity tracking.
• Provide high-level sales reports and strategic updates to senior executive leadership.
• Collaborate closely with the Marketing team to align lead generation campaigns with field sales capacity.

• Product Strategy and Cross-Functional Collaboration

• Act as the primary voice of the customer, collaborating with Product Managers to ensure the software roadmap meets the evolving needs of Myanmar shops.
• Translate field insights and competitive intelligence into actionable product improvements and new feature requirements.
• Ensure a seamless transition between the acquisition phase and technical implementation for a superior customer experience.

Required Qualifications

• 7+ years of experience in B2B sales or business development, with at least 3 years in a senior management role within the software or SaaS industry.

• Proven track record of managing large, multi-tiered sales teams and achieving multimillion dollar targets.

• Deep expertise in navigating complex enterprise organizations and closing high-stakes deals.

• Expert-level proficiency in CRM management and data-driven sales reporting.

• Exceptional leadership, negotiation, and strategic planning skills.

Preferred Qualifications

• Experience leading the launch of Retail POS or Digital Commerce software within the Myanmar market.

• A high-level network of C-level or operational stakeholders within the local business community.

• Advanced understanding of the Retail and Digital Commerce landscape in Yangon.