Customer Sales Manager

About the role

The Customer Sales Manager, Costco contributes to Haleon's success by executing a profitable selling strategy and is responsible for managing key relationships at Costco Wholesale.

Responsibilities

• Execute a profitable selling strategy and manage key relationships at Costco Wholesale.
• Negotiate customer agreements that deliver against annual Haleon operating plans while successfully delivering against the customer's expectations.
• Represent the entire range of company products at Costco Wholesale, leading planning cycles and ensuring the Costco Buying Teams' needs and expectations are met.
• Prepare and conduct monthly/quarterly internal presentations.
• Build and maintain strong relationships with the Costco team to engage and connect Haleon and Costco teams, identify value-creation opportunities, build trust, and endorse and support the execution of initiatives, plans, and strategies that support the Club class of trade.
• Lead ongoing customer business planning sessions while balancing achievement of HALEON equity and customer goals.
• Document complex issues and proposals in succinct and persuasive manner; present to groups representing multiple and dissenting points of view; and execute a negotiation strategy.
• Showcase excellent all-around financial acumen across the whole P&L, including Price, GTN / Net Revenue Management.
• Proactively identify competitive activity at Costco and in club which may have major, long-term impact on Brand and Corporate goals and strategies. Provide recommendations and cost-effective plans of action.
• Work closely with Haleon Customer Marketing teams to ensure complete communication of trends and opportunities for brand development. Execute strategic initiatives on core brands that build long/short-term sales for Haleon and customer categories.
• Aid in developing new analytical tools and processes, identify and forecast opportunities for customer action plans.

Requirements

• Bachelor's degree
• 5+ years’ experience working directly with Costco and/or other large customers
• Experience with Circana (IRI), POS data, Retail Link, and Category Management
• Strong Analytics & business acumen - proven track record of success in account management with a focus on fact based, analytical selling

Preferred Qualifications

• MBA
• Effective communicator across different mediums (oral, written, face-to-face, and remotely via available and new technology)
• Experience engaging senior level executives and building relationships
• Demonstrated ability to analyze data, mine for insights and develop conclusions/strategy
• Proven ability to Influence and collaborate effectively as part of a team and with key stakeholders
• High integrity, fairness, and transparency