CUSTOMER ACCT REPRESENTATIVE

Principal Duties/Responsibilities

• Respond to customer inquiries via phone, email, and other channels with professionalism and promptness
• Process customer orders efficiently, ensuring data integrity and timely entry into the system
• Answer a daily average quota of customer phone calls and emails
• Maintain and update customer account information with accuracy
• Monitor and follow up on backorders, providing proactive updates to customers regarding order status, expected delivery and tracking information
• Resolve customer disputes
• Ensure timely receipt of customer due in’s
• Communicate with internal teams to resolve order or account-related issues
• Ensure compliance with company policies and procedures throughout all customer interactions
• Afford assistance in identifying process improvements to enhance customer experience and operational efficiency
• Afford assistance in assisting customers in obtaining information on services from other DFJ departments and/or DFJ vendors
• Perform off-hour telephone coverage as needed

Minimum Required Qualifications

• High school diploma or G.E.D.
• Minimum one year Customer Service experience, in a fast-paced environment
• Familiar with Automated Order Entry Systems
• Familiar with Microsoft Office
• Ability to communicate effectively with internal and external customers in a professional manner
• Excellent written and verbal communication skills
• Excellent listening skills
• Exceptional organizational and follow up skills
• Ability to work effectively as part of a team
• Required to work rotating shifts

Additional Desired Qualifications

• College preferred
• Previous customer service experience in the aviation industry
• Valid driver’s license

Compensation And Benefits

The compensation for this position typically falls between $50,000 TO $55,000 per year; however, candidates with substantial relevant Falcon Jet Specific experience will be an additional factor in determining the exact hiring range. This position is eligible for overtime. This position may be eligible for a sign on bonus, shift differential. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.