Customer Accounts Specialist

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America.

About the role

As a Herc Customer Account Specialist - Canada, you will control a portfolio of accounts from billing until the receivable is cleared through daily customer contacts. You will perform various customer service functions, interacting with customers via phone, email, and fax to secure payments and maintain strong relationships. This position reports to the Collection Supervisor, Finance Shared Services.

You will help promote long-term business relationships with customers, the Herc Sales Team, and Regional Branch Managers by addressing sensitive issues with excellent customer service skills. Effective communication and the ability to discern accounts with cash flow issues are critical to minimizing revenue exposure.

Responsibilities

• Proactively initiate B2B customer contacts to provide invoice copies, update POs, account documentation, and ensure payment on past due invoices.
• Process billing adjustments and customer discrepancies with urgency.
• Use appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments, and suspending accounts due to non-payment.
• Escalate uncollectible accounts and report material changes to department heads regarding customers' financial positions.
• Maintain relationships with internal and external customers to drive process efficiencies.
• Assist in projects, process improvements, and other collection-related tasks as identified by management.

Requirements

• Bachelor’s degree in a business-related field preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections.
• One year of Credit and B2B Collection experience.
• Previous customer service and professional telephone etiquette experience.

Skills

• Ability to work with minimal supervision and think logically & constructively.
• Creative problem-solving skills.
• Strong organizational and time management skills.
• Professional verbal and written communication.
• Proficient in Microsoft Excel and Word.
• Strong sense of urgency and customer focus.
• Interpersonal and people skills for working with colleagues and customers.

Pay

$22 - $25 per hour.

Benefits

• Keeping you healthy
  • Medical, Dental, and Vision Coverage.
  • Life and disability insurance.
  • Flex spending and health savings accounts.
  • Virtual Health Visits and 24 Hour Nurse Line.
  • Healthy Pregnancy Program.
  • Tobacco Cessation Program.
  • Weight Loss Program.
• Building Your Financial Future
  • 401(k) plan with company match.
  • Employee Stock Purchase Program.
• Life & Work Harmony
  • Paid Time Off (Holidays, Vacations, Sick Days).
  • Paid parental leave.
  • Military leave & support for those in the National Guard and Reserves.
  • Employee Assistance Program (EAP).
  • Adoption Assistance Reimbursement Program.
  • Tuition Reimbursement Program.
  • Auto & Home Insurance Discounts.
• Protecting You & Your Family
  • Company Paid Life Insurance.
  • Supplemental Life Insurance.
  • Accidental Death & Dismemberment Insurance.
  • Company Paid Disability Insurance.
  • Supplemental Disability Insurance.
  • Group Legal Plan.
  • Critical Illness Insurance.
  • Accident Insurance.