Customer Accounts Specialist

Location: Hybrid/Maidstone, Kent

About the role

As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You'll undertake tenant home visits to engage with customers, review individual circumstances, and provide appropriate advice and support. You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.

Your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations. You’ll handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure.

Responsibilities

• Support Clarion Housing residents with their tenancies to reduce arrears and maximise income collection.
• Conduct tenant home visits to engage with customers and review individual circumstances.
• Provide appropriate advice and support to residents.
• Manage the entire income and arrears process using Microsoft Dynamics and other technology.
• Prepare court documentation when required.
• Negotiate positive outcomes under pressure.

Requirements

• Experience in customer account management, ideally within social housing.
• Strong numeracy and literacy skills.
• Familiarity with CRM and housing management systems.
• Ability to travel across the region to remote locations where public transport may not be available.
• Eligibility to work in the UK (Clarion are not able to offer visa sponsorship).
• Residency in England or Wales for the duration of employment.
• Subject to Basic Criminal Record Check Clearance.

Pay

£33,608 - £38,958 per annum

Schedule

• 36 hours per week
• Hybrid role with a base location at the Maidstone office; flexible working between office and home in line with business needs.

Benefits

Clarion is dedicated to rewarding hard work and commitment, offering benefits that support you and your lifestyle. Find out more here.

Closing Date: Thursday 30th July 2026 at midnight.