Customer Accounts Manager
About the role
The Customer Accounts Manager drives the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This is a high-energy, recognition-based environment with competitive pay and benefits.
Responsibilities
- Work with customers to achieve their goals of ownership and drive sales.
- Assist General Manager with operational functions including account recommendations, payment frequency, and payment history monitoring.
- Build authentic customer relationships to support customers in their ownership goals.
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
- Close lease agreements, confirm customer identification, collect money, and obtain customer signatures on lease agreements.
- Contact customers who have not renewed merchandise agreements and maintain customers' contact through phone and home visits.
- Update customers' information and maintain accuracy in the store computer system.
- Clean and certify merchandise in the cleaning station for all merchandise personally returned.
- Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
- Load, secure, and protect product in company vehicle.
- Safely operate company vehicle.
- Aid the Sales Team as needed.
Requirements
- At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR.
- Must meet DOT requirements to obtain certification in required states (United States).
- Ability to work schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of college or two years of previous management experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitask effectively.
- Proper telephone etiquette.
- Uphold the Aaron’s Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
Skills
- Connect and relate well to people.
- Demonstrate empathy.
- Listen attentively.
- Successfully navigate difficult conversations.
- Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills.
Benefits
- Paid time off, including vacation days, sick days, and holidays.
- Medical, dental, and vision insurance.
- 401(k) plan with contribution matching.
Pay
The salary range for this role is $13.50 to $14.25 per hour/annually. This position is also eligible for incentive pay based on performance.
Schedule
Ability to work schedule of hours varying from 8 am to 9 pm.
Qualifications
No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Note
No EEO boilerplate, application instructions, or legal notices. The Aaron’s Total Rewards Benefits section provides details about the company's benefits package.