Customer Accounts Manager
About the role
The Customer Accounts Manager role at Aaron’s is a high-energy, recognition-based career with purpose. This position drives store success by managing customer accounts, assisting the General Manager, building customer relationships, and managing the collections process.
Responsibilities
- Connect and relate well to people, demonstrating empathy and listening attentively
- Strategically influence team performance to achieve company standards for collections and lease renewals
- Assist General Manager with operational functions including account recommendations, payment frequency, and payment history monitoring
- Build authentic customer relationships to support customers in achieving their ownership goals and drive sales
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures on lease agreements
- Contact customers who have not renewed merchandise agreements, maintain customer contacts over the phone and through home visits, update customer information, and maintain accuracy
- Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure, and protect product in company vehicle
- Safely operate company vehicle
- Aid the Sales Team as needed
Requirements
- At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR
- Ability to work varying hours from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to multitask effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Skills
- Can connect and relate well to people, demonstrating empathy and listening attentively
- Demonstrate strong leadership, multi-tasking, organizational, and negotiation/persuasion skills
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental, and vision insurance
- 401(k) plan with contribution matching
Pay
The salary range for this role is $14.50 to $15.25 per hour/annually. This position is also eligible for incentive pay based on performance.
Benefits
- Variety of benefits available based on full-time and part-time employment status
About Aaron’s
Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
Equal Opportunity Employer
Aaron’s is committed to creating a diverse and inclusive work environment, celebrating our team members' differences, and being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.