Customer Accounts Manager
About the role
The Customer Accounts Manager position at Aaron’s is a high-energy, recognition-based career with purpose. This role drives store success by managing customer accounts and supporting customers in achieving their goals of ownership.
Responsibilities
- Connect and relate well to people, demonstrating empathy and listening attentively
- Navigate difficult conversations with professionalism
- Strategically influence team performance to achieve company standards for collections and lease renewals
- Assist General Manager with operational functions including account recommendations, payment frequency, and payment history monitoring
- Build authentic customer relationships to support customers in their ownership goals and drive sales
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Review and close lease agreements, confirming customer identification, collecting money, and obtaining customer signatures
- Contact customers who have not renewed merchandise agreements
- Maintain customers' contact over the phone and through home visits
- Update customers' information and maintain accuracy
- Manage the accounts department to achieve daily, weekly, and monthly goals
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
- Complete and maintain weekly vehicle maintenance sheets and route sheets daily
- Load, secure, and protect products in company vehicles
- Safely operate company vehicles
- Aid the Sales Team as needed
Requirements
- At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR
- Ability to work varying hours from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to multitask effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Professional appearance
- Proficient computer skills
Skills for Success
- Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills
- Can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental, and vision insurance
- 401(k) plan with contribution matching
Pay
The salary range for this role is $14.00 to $14.75 per hour. This position is also eligible for incentive pay based on performance.
Schedule
Varying hours from 8 am to 9 pm.
Qualifications
None specified beyond general requirements.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with contribution matching
Company Information
Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
About Aaron’s
Aaron’s offers sales and lease-to-own of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives.
Equal Opportunity Employer
Aaron’s is an Equal Opportunity Employer. We celebrate our team members' differences, and are committed to creating a diverse and inclusive work environment.