Customer Accounts Manager

About the role

The Customer Accounts Manager drives the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This is a high-energy, recognition-based career with purpose.

Responsibilities

• Connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
• Strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
• Work with the General Manager on operational functions including account recommendations, payment frequency, and payment history to monitor accuracy.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, which includes confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Maintain customers' contact over the phone and through home visits.
• Update customers' information and maintain accuracy.
• Manage the entire accounts department staff to achieve daily, weekly, and monthly goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect product in company vehicles.
• Safely operate company vehicles.
• Aid the Sales Team as needed.

Requirements

• At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record).
• Canada: at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States).
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Professional appearance.
• Proficient computer skills.

Skills for Success

• Can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
• Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential.

Pay, Schedule, and Benefits

The salary range for this role is $14.50 to $15.25 per hour/annually. This position is also eligible for incentive pay based on performance.

The Aaron’s Total Rewards Benefits include:

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Benefits vary based on FT and PT employment status.