Customer Accounts Manager

About the role

The Customer Accounts Manager role is a key position within Aaron’s, an industry leader in the sales and lease-to-own retail industry. This is more than just a job; it's a career with purpose. The role involves driving the success of Aaron’s stores by leading the customer accounts department, focusing on achieving company standards for collections and lease renewals. This position is also eligible for incentive pay based on performance.

Responsibilities

• Attain and maintain customers' accounts by updating customer information in the store computer system and documenting all customer payment appointments.
• Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history monitoring.
• Build authentic customer relationships to support customers in achieving their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements and maintain customer contacts through phone calls and home visits.
• Maintain customers' information and ensure accuracy.
• Manage the accounts department staff to achieve daily, weekly, and monthly goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Affordably load, secure, and protect products in the company vehicle.
• Safely operate the company vehicle.
• Affordably assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR.
• For US residents, at least 21 years old; for Canadian residents, at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (US).
• Ability to work varying hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• A High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Professional appearance.
• Proficient computer skills.

Skills for Success

• Connect and relate well to people.
• Demonstrate empathy.
• Listen attentively.
• Successfully navigate difficult conversations.
• Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.

Pay

The salary range for this role is $14.50 to $15.25 per hour/annually. This position is also eligible for incentive pay based on performance.

About Aaron’s

Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. At Aaron’s, we offer sales and lease-to-own of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron’s is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment, celebrating our team members' differences, and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.