Customer Accounts Manager

About the role

The Customer Accounts Manager role at Aaron’s is a high-energy, recognition-based career with purpose. This position drives store success by managing customer accounts and performing various operational functions under the direction of the General Manager.

Responsibilities

• Connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
• Strategically influence team performance to help customers achieve their goals of ownership.
• Assist General Manager with operational functions including account recommendations, payment frequency, and payment history monitoring.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Maintain customers' contact over the phone and through home visits.
• Update customers' information and maintain accuracy.
• Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure, and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.

Requirements

• At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR.
• Canada: at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States).
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Professional appearance.
• Proficient computer skills.

Skills

• Can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
• Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.

Pay

The salary range for this role is $18.50 to $19.50 per hour/annually. This position is also eligible for incentive pay based on performance.

Schedule

The work schedule varies from 8 am to 9 pm.

Qualifications

Must meet DOT requirements to obtain certification in required states (United States).

Benefits

• Varies based on FT and PT employment status.

About Aaron’s

Aaron’s offers sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s Total Rewards

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.

Equal Opportunity Employer

Aaron’s is an Equal Opportunity Employer. We celebrate our team members’ differences, and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.