Customer Accounts Manager
The Work
Attain and maintain customers' accounts by updating customer information in the store computer system and documenting all customer payment appointments.
Support the General Manager by recommending accounts, monitoring payment frequencies and histories to ensure accuracy.
Build authentic customer relationships to assist customers in achieving their ownership goals and drive sales.
Manage the collections process by counseling customers to secure timely lease/merchandise renewals.
Review and close lease agreements, confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
Contact customers who have not renewed merchandise agreements and maintain customer contacts through phone calls and home visits.
Maintain accurate customer information and update it regularly.
Manage the accounts department staff to achieve daily, weekly, and monthly goals.
Clean and certify merchandise in the cleaning station for all merchandise personally returned.
Complete and maintain weekly vehicle maintenance sheets and daily route sheets.
Safely operate the company vehicle and assist the Sales Team as needed.
Requirements
- At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR.
- Ability to work varying hours from 8 am to 9 pm.
- Able to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.
- Two years of college or two years of previous management experience preferred.
- A high school diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to multitask effectively.
- Proper telephone etiquette.
- Uphold the Aaron’s Brand and protect company assets.
- Professional appearance.
- Proficient computer skills.
Benefits
- Paid time off, including vacation days, sick days, and holidays.
- Medical, dental, and vision insurance.
- 401(k) plan with contribution matching.