Customer Accounts Manager

About the role

The Explore This Location Customer Accounts Manager job is located in corporate retail stores. The salary range for this role is $15.50 to $16.25 per hour/annually. This position is also eligible for incentive pay based on performance.

Responsibilities

• Drive the success of stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.
• Strategically influence team performance to help customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
• Work with customers to maintain updated customer information in the store computer system and document all customer payment appointments.
• Aid the General Manager with operational functions including account recommendations, payment frequency, and payment history monitoring.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements and maintain customer contact through phone calls and home visits.
• Update customer information and maintain accuracy, manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect products in company vehicles safely.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR.
• For Canada, at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedules varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• A high school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.