Customer Accounts Manager

Overview

Success Profile

Benefits

Skills for Success

The Work

Requirements

Pay and Schedule

Benefits

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Aid General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtaining customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customers contact over the phone and through home visits
• Update customers information and maintain accuracy
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any other reasonable duties requested by management

Adaptable
Problem-Solver
Strong Initiative
Team Player
Customer-Oriented
Quick Thinker

Connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
Demonstrate strong leadership, multi-tasking, organizational, and negotiation/persuasion skills.
Share Aaron’s purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron’s Brand and protect company assets
Maintain a professional appearance
Proficient computer skills

Salary range for this role is $14.25 to $16.50 per hour/annually. This position is also eligible for incentive pay based on performance.
Benefits vary based on Full- and Part-Time employment status.