Customer Accounts Manager

About the role

The Explore This Location Customer Accounts Manager job is located in corporate retail stores and is eligible for incentive pay based on performance. The salary range is $18.50 to $19.50 per hour/annually.

Responsibilities

• Drive the success of the store by leading the customer accounts department.
• Strategically influence team performance to help customers achieve their goals of ownership.
• Assist the General Manager with operational functions including account recommendations, payment frequency, and payment history monitoring.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Maintain customers' contact over the phone and through home visits.
• Update customers' information and maintain accuracy.
• Manage the accounts department staff to achieve daily, weekly, and monthly goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect products in the company vehicle.
• Safely operate the company vehicle.
• Aid the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR.
• For Canada: At least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Professional appearance.
• Proficient computer skills.

Skills

• Connect and relate well to people.
• Demonstrate empathy.
• Listen attentively.
• Successfully navigate difficult conversations.
• Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.