Customer Accounts Manager

The Role

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

• Connect and relate well to people
• Demonstrate empathy
• Listen attentively
• Successfully navigate difficult conversations
• Strong leadership
• Multi-tasking
• Organizational
• Negotiation/Persuasion skills

Requirements

• United States: At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record).
• Canada: At least the age of 18. Must meet DOT requirements to obtain certification in required states (United States).
• Two years of college or two years of previous management experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Benefits

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching