Customer Account Service Representative
About Us
Solutions 2 GO is a premier global distributor of video game products. With operations in 19 countries across North, Central, and South America, and partnerships extending to Europe, Africa, Australia, and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA, and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes, and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers worldwide. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business.
Duties & Responsibilities
- Perform Order Monitoring via customer interfaces & Internal systems including status, tracking, and invoicing
- Order services include processing returns, issuing refunds, sending replacements, tracking, and managing inquiries/resolutions for service failures within the Retail, Ecommerce, and Marketplace channels
- Analyze Customer Performance Metrics including On Time, In full, and service SLA’s
- Own Omni-channel communication with external retailers & consumers via multiple methods including phone, email, customer interfaces, and select applications
- Communicate liaison for internal sales, operations, and finance via multiple methods including phone, email, customer interfaces, and chat
- Administer Applications used to manage the tasks associated with the role which may include, but may not be limited to helpdesk, VOIP, and/or contact center software
- Manage order processing for retail customers using internal applications
Skills & Qualifications
- A High School Diploma or equivalent
- Excellent written and oral communication skills that enable clear and concise exchanges with consumers, retailers, and colleagues
- 2 years of order management systems or integrations experience
- Conflict resolution
- Workflow optimization
- Able to translate metrics and data into actionable items to support a growing business sector
- Familiarity with EDI and API technology applications is a plus
- Familiarity with contact centers, CRM, or helpdesk software is a plus
- Excellent ability to manage multiple priorities simultaneously
- Able to prioritize time-sensitive tasks
- Able to represent the Brand with a high level of integrity and professionalism, especially while under pressure
Pay
The specific compensation details are not specified in the job posting. Please refer to the job posting for details.
Schedule
The specific schedule details are not specified in the job posting. Please refer to the job posting for details.
Benefits
The specific benefits details are not specified in the job posting. Please refer to the job posting for details.
Qualifications
The specific qualifications details are not specified in the job posting. Please refer to the job posting for details.
Skills
The specific skills details are not specified in the job posting. Please refer to the job posting for details.
Benefits
The specific benefits details are not specified in the job posting. Please refer to the job posting for details.
Pay
The specific pay details are not specified in the job posting. Please refer to the job posting for details.
Schedule
The specific schedule details are not specified in the job posting. Please refer to the job posting for details.
Application Instructions
For more information on Solutions 2 GO Inc., please visit our website at: www.solutions2go.ca.