Customer Account Rep (Off On Sundays)

Responsibilities

• Respond to customer questions by phone, email, or in person in a timely and professional manner
• Aid with account setup, updates, billing questions, payment processing, and general account maintenance
• Investigate and resolve customer concerns while maintaining a positive and service-oriented approach
• Document account activity and interactions accurately in internal systems
• Follow company policies and procedures related to account handling, confidentiality, and service standards
• Collaborate with internal teams to support customer needs and resolve account-related issues
• Identify opportunities to improve the customer experience and offer helpful solutions
• Maintain organized records and ensure data accuracy across account systems

Qualifications

• Previous experience in customer service, account support, retail, call center, or a related role preferred
• Strong verbal and written communication skills
• Excellent attention to detail and organizational abilities
• Ability to multitask, prioritize responsibilities, and remain composed in a busy environment
• Comfortable using computers, account systems, and standard office software
• Problem-solving mindset with a commitment to delivering high-quality service
• Ability to work independently and as part of a team

About You

• You take pride in helping others, communicating clearly, and handling account details with accuracy and care
• You enjoy solving problems, staying organized, and contributing to a team that values professionalism and great customer experiences

What We Offer

• A supportive and collaborative work environment
• Opportunities to build valuable customer service and account management skills
• Training and ongoing development
• A schedule that includes Sundays off