Customer Account Rep

Position Summary Position Summary: The Customer Account Representative serves as the primary focal point for day to day management of Customer requirements. This role will review, manage and process customer orders and quotation requests while coordinating across internal teams to support accurate order entry, timely communication, issue resolution, and customer satisfaction. Job Duties Monitor and actively manage CRM tool, shared email, customer portals and EDI systems to to ensure responses are provided in line with division targets. Review Customer Purchase orders to ensure prices, quantities, leadtimes and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders ie Finance, Contracts and Operations through audited checklist.Entry and management of Purchase Orders, credit and debit notes into enterprise resource planning (ERP) systemRaising quotes and Customer documentation, prioritizing workload to ensure the Customer always receives excellent serviceIdentify, divert, manage and track, out of production parts through the relevant enquiry process/cost requestNavigate ERP system for product recognition, identifying runner/repeater parts, direct purchase approval.Create, extract and interpret ERP reports relating to orderbooks, shipping and sales historyApproach customers directly with any anticipated order and pull in sales opportunities to increase salesResolve Customer disputes which may include warranty, delivery or quantity disputes at the lowest and most beneficial manner to Parker MeggittAwareness of the regulations pertaining to the products and customers for which the employee is responsible ie Air worthiness, Govt flowdowns etc.Frequent dialogue with internal stakeholders who support with orderbook reviews and reconciliations, attending internal meetings as requiredAttend regular customer calls and communicate upwards any key information regarding the status of customer orders.Managing day-to-day requirements for their assigned Customers; order entry, inquiries, orderbook management, dispute resolution.Responsible for reviewing Customer PO terms are in line with agreed contractual or Parker Meggitt T&C’s and seeking clarification from extended business stakeholder SME’s where required before accepting Customer PO’sCoordinate with internal stakeholders to ensure Customers expectations are recognised.Ensure internal response times in the CRM are maintained and escalated where appropriate.Drive opportunities with Customers for longer term order visibility (AO), forecast alignment and pull forward where excess inventory has been identified. Key Competencies Ability to gather data, to compile information, and prepare reportsStrong verbal and written communication skillsExcellent customer service orientationWell-organized, detail-oriented, and ability to multi-taskAbility to prioritize duties, in order to meet deadlines.Customer focus - building strong customer relationships and delivering customer-centric solutions.Collaborates - Building partnerships and working collaboratively with others to meet shared objectivesSituational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situationsDrives results - Consistently achieving results, even under tough circumstancesTech savvy - Anticipating and adopting innovations in business-building digital and technology applicationsBusiness insight - Applying knowledge of business and the marketplace to advance the organization's goalsCommunicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesManages ambiguity - Operating effectively, even when things are not certain or the way forward is not clearResilience – maintaining professionalism under pressure and ability to recover from setbacks Job Requirements Bachelor's Degree or at least 1-2 years of relevant industry experience 2+ years of experience in customer service Conditions of Employment This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Equal Employment Opportunity Additional Comments The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission