Customer Account Manager - T3510 Nashville, TN

About the role

A Customer Account Manager (CAM) at Advance Auto Parts sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must inspire the team, help customers succeed, and grow the business and profitability with integrity.

Key Duties And Responsibilities

• Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
• Implement new Commercial Sales programs, as well as support current programs
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers
• Maintain database of account sales call activity, etc.
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
• Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Essential Job Skills

• Working knowledge of Advance products and services and the ability to market those products and services to meet customer need
• Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
• Working knowledge of automotive systems and traditional automotive aftermarket
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Think strategically, analyze issues and options, and effectively manage and facilitate change
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Ability to work an assortment of days, evenings, and weekends as needed
• Ability to travel overnight occasionally

Prior Experiences That Set a CAM Up For Success

• Proven sales track record with 3-5 years related selling experience

Education

• High School diploma or general education degree (GED)
• Associate’s degree or equivalent from a two-year college or technical school preferred

Certifications, Licenses, Registrations

• Must have a valid driver's license and be fleet safety certified
• ASE certification preferred, but not required

Physical Demands

• Frequently stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration

Work Environment

• Occasionally exposed to noise level in the work environment is usually moderate

Compensation Range

The good faith estimate for this role is between 51,500.00 USD and 63,100.00 USD salary for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

We offer a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits

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Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.