Customer Manager

The Customer Manager

The Customer Manager is responsible for managing the assigned principals' business within designated customer accounts. This role focuses on increasing sales, market share, and profitability for the brands represented while ensuring operational efficiency.

Responsibilities

• Deliver principals’ objectives, including sales volume, merchandising, assortment, pricing, and shelving goals at assigned customers.
• Develop and execute a Customer Business Plan to drive brand priorities and long-term business growth.
• Engage all decision-makers at customer accounts to sell business plans, programs, and initiatives that improve in-store results.
• Achieve results efficiently while maximizing revenue, managing manufacturer expenditures, and leveraging trade marketing funds.
• Ensure superior in-store presence by calling on store and headquarters personnel, monitoring displays, and addressing gaps.
• Collaborate with Retail Sales Managers on major retail initiatives, including new product launches, contests, and selling drives.
• Utilize customer, market, and principal knowledge along with marketing, technology, and administrative resources to achieve objectives.
• Provide timely updates to Retail Sales Managers, supervisors, and shared resources on selling priorities and performance.
• Share relevant customer and principal insights with team members to enhance organizational knowledge and capacity.
• Leverage computer systems and technology to execute the Customer Business Plan effectively.
• Provide feedback to leadership on process improvements and business growth opportunities.
• Perform other duties as assigned.

Requirements

• High school diploma/GED required.
• Minimum six months of relevant retail, CPG, marketing, space management, or sales administration experience; sales administration or finance experience preferred.
• Expertise in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook, as well as web-based applications.
• Excellent presentation and communication skills.
• Ability to manage multiple projects simultaneously.
• Valid driver’s license required; must be eligible to drive on behalf of the company (DUI/DWI convictions in the past 36 months disqualify).

Experience and Qualifications

• High school diploma/GED required.
• Minimum six months of relevant retail, CPG, marketing, space management, or sales administration experience; sales administration or finance experience preferred.
• Expertise in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook, as well as web-based applications.
• Excellent presentation and communication skills.
• Ability to manage multiple projects simultaneously.
• Valid driver’s license required; must be eligible to drive on behalf of the company (DUI/DWI convictions in the past 36 months disqualify).

Benefits

• Medical, dental and vision insurance.
• Company-paid life insurance, short-term and long-term disability.
• 401k program.
• Generous Paid Time Off (PTO) program.

Work Environment and Physical Requirements

• Must be able to push, pull, walk, and travel as required.
• Must be able to listen and communicate effectively in person and over the phone.
• Must be able to lift and carry up to 50 pounds.
• Good vision and color perception are required.