Customer Account Manager, Strategic Accounts

For our client, we are seeking a Customer Account Manager, Strategic Accounts to join the team of a leader in the Information Technology space. This role will focus on managing and expanding strategic existing accounts, with an emphasis on long-term customer growth and retention. You will partner closely with customer success and internal specialists to uncover expansion opportunities, support complex commercial conversations, and help customers achieve meaningful business outcomes. The position requires strong executive presence across finance, accounting, and IT stakeholders, especially within complex, multi-entity organizations. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $115,000 – $135,000 annually Responsibilities Own and grow a portfolio of existing customers, with a focus on multi-entity accounts and expanding adoption of the company's solutions. Collaborate with customer success managers to develop and execute strategic account plans that drive customer outcomes. Engage with finance, accounting, and IT executives, as well as stakeholders in PE-backed accounts, to understand their transformation goals. Lead the commercial process within accounts, including opportunity identification, qualification, and negotiation. Serve as the primary contact for all sales-related activities, ensuring a seamless customer experience. Track and forecast pipeline activities, providing reliable updates to management. Collaborate cross-functionally with Product, Marketing, and Solutions Consulting to leverage expertise for each opportunity. Qualifications 7+ years of B2B SaaS sales experience, particularly with complex, multi-entity or PE-backed accounts. Proven track record in managing and growing existing accounts with a focus on relationship building. Strong communication, negotiation, and presentation skills to effectively articulate value propositions. Ability to close complex mid-market deals independently, without executive sponsorship. Experience achieving sales quotas with average deal sizes of $50K+. Proficiency in CRM software such as Salesforce and Microsoft Office, with experience in sales engagement platforms. Benefits Remote work flexibility. Support from a dedicated team including CSMs, Product Experts, and Solution Consultants. Opportunities for professional growth in a rapidly evolving fintech environment. Engagement with high-profile clients, enhancing your professional network. A collaborative work culture focused on customer success and innovation. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.