Customer Account Manager, SMB
About the role
As part of our Sales team, the Customer Account Manager will have the opportunity to lead Shopmonkey’s customer expansion initiatives in our SMB segment. You are responsible for building relationships with customers and expanding their spend with Shopmonkey via additional licenses, add-ons, and new products. This is a closing role cross selling into the customer base of thousands of Shopmonkey users.
Responsibilities
- Build and maintain a pipeline of high-quality opportunities within our SMB customer base
- Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
- Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
- Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively
- Learn tried and true SaaS sales strategies
- Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry
- Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
Requirements
- 2+ years of sales experience, preferably at a technology company, with a track record of top performance
- Experience managing month to month and multi annual contracts with multiple products in use
- Aptitude to operate in a highly ambiguous and fast-paced environment
- Demonstrated passion for the startup community and new technology businesses
- Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor
- Thirst for personal growth, team player mentality, and equal willingness to teach and learn
- Willingness to travel 20-30% with onsite visits to clients
Qualifications
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Skills
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Benefits
In addition to this base compensation company stock options and benefits as outlined below are included.
Pay
The average OTE for this position is $120,000 - $130,000. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors.
Schedule
This is a hybrid role, with in-office expectations 2 days/week in our Larkspur, California office.