Customer Account Manager, SMB

About the role

The Customer Account Manager will lead Shopmonkey’s customer expansion initiatives in the SMB segment. Key responsibilities include building and maintaining a pipeline of opportunities, defining and executing new sales strategies, identifying areas for deeper adoption, and communicating accurate forecasts.

Responsibilities

• Build and maintain a pipeline of high-quality opportunities within our SMB customer base
• Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customers’ lives
• Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
• Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively
• Learn tried and true SaaS sales strategies
• Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry
• Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
• Communicate thoughtful, customized solutions that help customers move forward and grow their business

Requirements

• 2+ years of sales experience, preferably at a technology company, with a track record of top performance
• Experience managing month to month and multi annual contracts with multiple products in use
• Aptitude to operate in a highly ambiguous and fast-paced environment
• Demonstrated passion for the startup community and new technology businesses

Qualifications

• Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor
• Willingness to travel 20-30% with onsite visits to clients

Skills

• Understanding of Shopmonkey's technology platform

Benefits

Health & Wellness: Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date, short term and long term disability, employee assistance program, reimbursement for a personal health and wellness membership, generous parental leave, 401(k) available upon hire.

Pay

The average OTE for this position is $120,000 - $130,000. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities.

Schedule

This is a hybrid role, with in-office expectations 2 days/week in our Larkspur, California office.