Customer Account Manager II

About the role

Crane Aerospace and Electronics has an exciting opportunity for a Customer Account Manager II at our Lynnwood, WA location.

Essential Functions

• Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
• Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups
• Monitor contract performance to assure compliance
• Forecast sales rates and determine anticipated demand; Coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements
• Maintain responsibility for tracking and recovering all customer claims; Facilitate efficient communication and mediate customer disputes
• Contribute positively as a team member with the OEM team, supply chain, strategic sourcing, SIOP and Finance to develop and execute acceptable business cases and winning strategies for new business
• Achieve and exceed sales targets and revenue goals
• Establish and maintain strong relationships at all levels within the customer organization

Qualifications

• Experience: 5+ years of experience in new product development, entrepreneurial business management, program management, sales & marketing or strategic partnering, delivering a tangible product in an Aerospace environment
• Knowledge: Demonstrated ability to form and maintain good relationships with customer representatives at all levels
• Experience with leading cross-functional teams
• Knowledge: Strong understanding of global supply chain
• Knowledge: Strong understanding of financial metrics, pricing strategies, and forecasting
• Skills: Strong interpersonal skills; Strong supply chain management skills, Ability to form and maintain good relationships with customer representatives at all levels; Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution; Successful history in identifying, targeting, negotiating and winning profitable business; Demonstrated ability to manage large, complex aerospace proposals and contracts; Strong proficiency with MS Excel pivot tables and advanced formulas
• Education/Certification: BA or BS degree (or equivalent) in Business Management/Administration or relevant field of study