Customer Account Manager

Duties/Responsibilities

• Act as the primary point of contact for aerospace customers (OEMs, airlines, MROs, defense agencies).
• Build strong, long-term customer relationships and maintain high satisfaction levels.
• Lead customer meetings, business reviews, and communication on program status.
• Prepare and submit quotations, pricing updates, and proposals.
• Manage negotiation of long-term agreements (LTAs) and service-level agreements (SLAs).
• Address quality issues, non-conformances, warranty claims, and technical concerns.
• Provide timely updates and closure of customer issues.
• Collect customer demand forecasts and translate them into internal planning forecasts.
• Identify risks, opportunities, and changes in customer demand.
• Support annual revenue planning, budgeting, and sales targets.
• Work cross-functionally with product line IPT to ensure customer and business requirements are filled.
• Maintain accurate CRM and ERP data for accounts, orders, and forecasts.
• Prepare reports on On-Time Delivery (OTD), revenue, customer scorecards, and account performance.
• Provide executive-level summaries for leadership.
• Create and maintain a Product Line Communication matrix.
• Represent the “voice of the customer” internally.
• Work closely with supply chain, engineering, quality, finance, operations, and Product Line IPT.
• Participate in internal meetings to align priorities and resolve constraints.

Qualifications

• Bachelor’s degree required.
• 5+ years progressive experience in Program Management.
• 5+ years working in a customer-facing role with understanding of ERP transactional processes in a production environment.
• Experience with preparing, submitting, and pricing proposals as well as completing price packages submitted to customers.
• Experience in aerospace manufacturing environment a plus.
• Background in estimating, costing, and profit margins is highly preferable.
• Knowledge of MRP/ERP systems.
• Microsoft Office skills at an intermediate level.