Customer Account Manager

Job Responsibilities

• Provide customer account services to high exposure or major account(s).
• Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels.
• Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight.
• Lead and solicit business from a specific or assigned number of customers by using daily available capacity.
• Serve as an extension of Sales to expand business revenue.
• Manage territorial balance of capacity and freight while achieving high service levels.
• Maintains knowledge of customer contractual requirements.
• Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition.

Qualifications

• 2+ years' experience in Customer Service or Sales required.
• Previous experience in transportation preferred.
• Bachelor's degree or equivalent combination of education and/or experience required.
• Must be able to set priorities.
• Must be able to work in a fast-paced team environment.
• Must be able to adapt to changing priorities.

What we offer

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• A comprehensive Benefits Package which includes:
• 401(K)
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Paid Time Off
• Employee Stock Purchase Plan