Customer Account Manager

Job Description Responsible for generating revenue by meeting and exceeding assigned sales goals and objectives within Sage’s existing install customer base for Medium Segment customers. Achieve success by driving sales through add on services attachment, upgrades of business care plans, and migration to additional Sage products/services and renewing existing services. These goals and objectives are achieved though effective management and coordination with channel partners, internal Sage teams and customers in your assignment. *This role is hybrid - 3 days in office * Key Responsibilities Manages renewals and generate upsells/cross sells with assigned customer base. Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners on a consistent basis; resolve open issues and escalate customer concerns to the appropriate stakeholders. Build strong customer relationships and deliver customer centric solutions Utilize Fusion and Salesforce to track and maintain accurate records of all activities, close dates, pipeline and lead development. Maintain a high degree of accuracy in monthly and quarterly forecasting Manage additional projects and assignments as defined by the needs of the business. Develop and deliver qualified leads for SPC, SHP and Sage Intacct Requirements: 3+ years indirect Sales experience (channel) Advanced Microsoft Office and computer skills Detail orientated, with strong organizational and time management skills Strong propensity for learning new systems and processes for development Must be self-motivated and can work with a collaborative team environment Plenty of perks: Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) Comprehensive health, dental and vision coverage 401(k) retirement match (100% matching up to 4%) 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date 5 days paid yearly to volunteer (through Sage Foundation) $5,250 tuition reimbursement per calendar year starting 6 months after hire date Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) Library of on-demand career development options and ongoing training offerings