Customer Account Manager

About the role

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, upselling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.

Responsibilities

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities.
• Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.).
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.

Qualifications

• Experience in Business-to-Business and software sales background.
• Prominent track record in Account Management.
• Possess initiative, business acumen, confidence, and a competitive attitude.
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.
• Strong interpersonal skills to include verbal and written communication.
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.