Customer Account Manager

About the role

Monarch Steel Company of Alabama, Inc., a division of American Consolidated Industries, is one of the country’s largest providers of hot rolled, cold rolled, and galvanized steel products. Here at Monarch Steel of Alabama we receive steel coils, slit/blank/cut to length coils and ship to our customers. We pride ourselves on outstanding safety, quality, customer service, and most importantly our 1 – TEAM environment. Monarch Steel Company of Alabama, Inc. has immediate full-time positions available!

Responsibilities

• Embraces the 1 T.E.A.M culture.
• Effectively communicate with Account Executives, Inside Sales Representatives, customers and vendors (as requested) to establish and maintain strong professional relationships to increase sales.
• Investigate and resolve customer complaints/needs as they arise and in a consistent manner.
• Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
• Create and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
• Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
• Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
• Manage customer requirements using PRP system for PO blanket release driven accounts.
• Stay up to date with market trends, including monitoring market conditions and competitors' services, prices, and sales.
• Generate and distribute reports.
• Review accounting/invoicing with appropriate customer and/or internal departments for accuracy.
• Manage and complete new quotes and re-quotes as requested from Account Executive.
• Other responsibilities and duties as assigned.

Requirements

• High School Diploma or GED required.
• Associates or bachelor’s degree in related field, preferred.
• One to three years of previous customer service experience.
• Related industry knowledge, a plus.

Qualifications

• Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Knowledge of administrative and clerical procedures and systems such as word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
• Strong organization, planning, and multi-tasking, time management and prioritizing skills.
• Willingness to learn and ask questions as needed.

Skills

• Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Knowledge of administrative and clerical procedures and systems such as word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
• Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
• Strong organization, planning, and multi-tasking, time management and prioritizing skills.
• Willingness to learn and ask questions as needed.

Benefits

• 401(k) with Company Match
• Retailment Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Accident, Hospital Indemnity, & Critical Illness
• 50k Company paid Life AD&D Insurance
• Life insurance
• Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• Referral bonus Program - up to $1000
• Steel Toe Subsidy
• Prescription Safety Glasses Allowance
• Vacation & Personal Time Off
• Holiday Pay – Includes a Floating Holiday

Pay

Competitive salary based on experience.

Schedule

Full-time position.

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