Customer Account Manager

What You'll Do

We are looking for an Account Executive to join our SaaS Sales team, focused on growing existing SMB customers across the U.S. We are looking for a proven record in SMB relationship management, sales growth, and a focus for customer success. With accountability to Annual Recurring Revenue (ARR) growth, customer satisfaction, and retention, the Account Executive will help achieve our goals. This is a hybrid role that must be located in Durham.

What Your Responsibilities Will Be

• Customer Relationship Management: Develop strategic relationships with partners across customer organizations, from daily users to executive levels. You will be the trusted advisor for clients, understanding their goals, and compliance needs. Demonstrate value and engage customers to ensure they are maximizing the benefits of their current investments, and understanding the value of additional features and products. Improve Sales Growth: Create and expand a pipeline of opportunities within assigned accounts. Identify cross-sell and upsell opportunities, create compelling business cases, and achieve quota. Provide forecasts and risk analyses, tracking customer interactions within CRM tools such as Salesforce.
• Account Management and Strategic Execution: Develop and refine comprehensive account plans aimed at delivering sales targets and exceeding customer expectations. Lead negotiations to secure favorable terms, close deals, and exceed revenue goals.
• Collaboration: Collaborate with our teams such as Marketing and Customer Success to provide a cohesive, seamless customer experience that prioritizes satisfaction and retention. Partner across the organization to provide a unified approach to customer engagement and value delivery.

What You’ll Need To Be Successful

• Experience in a quota-carrying B2B sales role, specifically in selling to an existing customer base. Minimum 4 years' experience in SaaS sales, with a preference for those with expertise in the financial, tax, or compliance industry.
• Understand and application of sales management practices, including opportunity generation, pipeline management, and forecasting. Experience balancing multiple sales opportunities.
• Industry knowledge in retail, software, logistics, finance, accounting, or tax.
• Formal sales training and a relevant bachelor's degree.
• Proficient in desktop productivity tools and CRM systems (e.g., Salesforce, Gainsight).

How We’ll Take Care Of You

• Total Rewards: In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
• Health & Wellness Benefits: Benefits vary by location but generally include private medical, life, and disability insurance.
• Inclusive culture and diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

• We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
• We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win.
• We’ve been different from day one. Join us, and your career will be too.

Equal Opportunity Employer

We’re an equal opportunity employer supporting diversity and inclusion. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.