Customer Account Executive, SMB

About the role

As a Customer Account Executive, SMB, you’ll own and grow a portfolio of existing small and midsize business customers. Working closely with your Sales Manager, you’ll develop a deep understanding of AlertMedia’s software, sales process, forecasting methodology, and internal systems. You’ll manage your territory, generate pipeline, and lead full-cycle expansion opportunities from discovery through close. You’ll partner closely with Customer Success Managers to help customers achieve their business objectives and gain more value from AlertMedia. You’ll also collaborate with Renewals Managers on single- and multi-year contract renewals.

We embrace thoughtful experimentation and responsible use of artificial intelligence (AI) to help our teams work more efficiently, make informed decisions, and create better customer experiences.

Who you are

You’re passionate about helping customers achieve their goals with AlertMedia. You enjoy driving revenue growth, solving meaningful problems, and collaborating across teams to move opportunities forward. You’re a customer-focused seller who builds trust quickly and works effectively in a fast-paced environment where no two accounts are the same. You can navigate unclear organizational structures, identify and influence key stakeholders, and guide customers through short- to mid-length sales cycles with urgency and empathy.

You’re energized by uncovering expansion opportunities tied to clear, measurable customer needs. You help customers recognize additional value in the software they already use while maintaining a thoughtful, consultative approach. You’re organized, accountable, and intentional with your time. You can manage competing priorities, keep detailed records, and maintain momentum across multiple opportunities and internal partnerships.

You’re also curious about emerging technology. You use AI-powered solutions, including ChatGPT, to improve productivity, prepare for customer conversations, personalize outreach, synthesize information, and strengthen your sales strategy. You apply sound judgment, verify AI-generated information, and follow company standards for data privacy and responsible AI use.

Responsibilities

• Own and grow a portfolio of existing SMB customers with expansion potential.
• Partner with your Sales Manager to review pipeline, improve forecast accuracy, and develop strategies to meet or exceed quota.
• Create and manage a clear territory plan, balancing high-velocity opportunities with longer-term strategic growth plays.
• Lead customer conversations throughout the sales cycle, including discovery, demonstrations, proposals, negotiations, and close.
• Collaborate with Customer Success, Renewals, Marketing, Finance, and Product Marketing to increase adoption and uncover growth opportunities.
• Coordinate internal stakeholders, customer follow-ups, and deal milestones to keep opportunities moving forward.
• Train new users, experienced users, and customer stakeholders on AlertMedia’s software, relevant use cases, and strategies for maximizing value.
• Use AI-powered solutions, including ChatGPT, to support account research, meeting preparation, outreach personalization, follow-up drafting, information synthesis, and workflow efficiency.
• Share effective AI prompts, workflows, and learnings with teammates to strengthen how the broader team works.
• Review and validate AI-generated content before using it in customer-facing communications or business decisions.
• Execute AlertMedia’s proven sales methodology with consistency, accuracy, and urgency.
• Maintain accurate and timely account, opportunity, activity, and forecast data.
• Continuously improve your sales approach based on coaching, performance data, customer feedback, and responsible experimentation with new technology.

Requirements

• 1 to 2 years of experience in a sales closing role, preferably within a software-as-a-service company.
• A track record of success in prospecting, pipeline management, forecasting, and closing deals.
• Strong relationship-building skills and the ability to influence key stakeholders.
• The resourcefulness to navigate unclear organizational structures and identify decision-makers when titles or responsibilities overlap.
• The ability to prioritize high-velocity opportunities while progressing strategic expansion opportunities.
• Strong communication and interpersonal skills, with a personable, persistent, and proactive approach.
• Strong collaboration skills and the ability to coordinate effectively across multiple teams.
• Excellent organization and time management skills, including the ability to manage competing priorities, follow through on commitments, and maintain accurate records.
• Comfort with change and a willingness to contribute ideas that improve sales processes and team performance.
• Experience using Salesforce and Outreach.io is required. Experience with Gong is preferred.
• Practical experience using generative AI solutions, such as ChatGPT, to improve productivity, research, communication, or sales execution.
• Sound judgment when reviewing AI-generated information and handling customer or company data.
• A growth mindset, curiosity about new technology, and a willingness to share effective practices with teammates.
• A coachable approach and the ability to apply feedback quickly.

Location

Austin, Texas, or the surrounding area, with the ability to work a hybrid environment 3 days per week.

AlertMedia does not sponsor candidates. Must have the legal right to work in the United States now and in the future.

Benefits

• Competitive Base Salary + Company-Wide Bonus Program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
• 401K with generous company match
• Amazing rewards and incentives – we love celebrating each other
• Commitment to community service with opportunities to give back
• A Best Places to Work company 10 years in a row and numerous other awards
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
• Ongoing career development opportunities through our Learning & Development team

About AlertMedia

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+ year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.