Customer Account Engineer

About the role

Tower Semiconductor, the leading foundry of high-value analog semiconductor solutions, provides technology, development, and process platforms for analog integrated circuits to more than 300 customers worldwide across growing markets such as communications, mobile, infrastructure, consumer, industrial, automotive, medical, and aerospace and defense, among others. Join Tower and become part of a dynamic organization with exceptionally talented and dedicated team members who work collaboratively to provide best-in-class technological solutions to our clients.

Responsibilities

• Serve as the main point of contact for Tower customers, driving activities from design through end-of-life.
• Champion customer needs within the organization, collaborating with sales, operations, engineering, and quality teams to ensure alignment between customer requirements and Tower's business goals.
• Manage the complete product lifecycle, from initial design win to final ramp-down.
• Coordinate activity with the yield and engineering teams to resolve product related parametric and yield issues.
• Work with customer engineering team to ensure tape-ins occur on schedule.
• Provide design funnel updates as required and work with customers to actively seek feedback on designs once tape-in is complete.
• Partner with sales to obtain customer start letter and forecasts each month.
• Partner with Operations and Industrial Engineering teams to determine capacity restraints and feedback information to the customer.
• Ensure customer tape in flows seamlessly from CAD, photo mask, through wafer start and delivery.
• Team with Operations to set proper lot priorities and obtain valid commit dates.
• Obtain FSRFs (foundry service request forms) and team with Engineering to ensure process splits are performed per customer request.
• Manage MPW process from initial tape-out (clean data to mask CAD) through dice delivery.
• Team with logistics, operations, and quality organization to set up customer quarterly business reviews and factory audits.
• Put together the business portion of the quarterly business review.
• Drive action items which are the outcome of such customer meetings.
• Administrate E-bizz accounts for each customer, including reviewing and addressing customer help ticket activity.
• Deliver support inventory reduction activities by efficiently managing customer engineering orders and wafer requirements.
• Maintain and improve customer satisfaction with feedback received from customer surveys and business reviews.
• Send periodic performance metrics to customers.

Requirements

• Bachelor’s degree in engineering or science fields. Emphasis in Semiconductor manufacturing is preferred. Also, MBA preferred but not necessary.
• 5+ years of experience in semiconductor manufacturing environment.
• 2+ years of increasingly responsible and successful customer account management experience.
• Basic knowledge of semiconductor process flows (including mask layers), Mask Cad and Probe processes to manage inline change requests and masking layer requirements (which mask set to utilize) with customer.
• Experience in process integration or product engineering is preferred.
• Strong verbal and written communication skills needed.
• Working knowledge of PROMIS preferred.
• Knowledge of MS Project, Office, data collection and analysis systems and SAP (preferred).
• Working knowledge of various quality systems standard (9001, 14001, TS16949) and industry standards (JEDEC).
• Proven capabilities in project management and people management will be a plus.
• Must be authorized to work in the U.S. without sponsorship.

Perks and Benefits

• Industry leading healthcare.
• Community outreach programs.
• Savings and Investments.
• Educational resources.
• Opportunities to network and connect.
• Recruiting incentive program.
• Employee recognition programs.