Customer Account Coordinator - GP Foodservice Solutions

Position Summary

As a Customer Account Coordinator, you will be the primary liaison between customers and internal cross-functional teams to manage the full order lifecycle, resolve order and billing issues, and support sales activities. You will promote strong, positive customer relationships and ensure timely, accurate delivery of Anchor products while contributing to process improvements and operational excellence.

General Duties

• Foster and maintain positive business relationships with current and prospective customers.
• Manage the full order life cycle for assigned customers to meet inventory replenishment requirements.
• Communicate order, account, inventory, and complaint statuses to internal and external stakeholders.
• Exercise independent judgment to meet department and company goals and suggest/implement process improvements.
• Perform mastered functions while continuing formal training in other functions and handle project work as assigned.

Account Management

• Accurately enter and manage customer orders to execute business plans.
• Confirm and resolve pricing, product, promotion, and order discrepancies.
• Maintain accurate customer profile information to support order fulfillment.
• Monitor Vendor Scorecards for key accounts and take corrective action to meet customer expectations on accuracy, fill rates, and on-time delivery.
• Implement best practices to prevent invoice deductions and process inefficiencies.
• Cooky disposition (returns, transfers, non-stock sales, etc.).
• Identify selling opportunities and collaborate with Sales on account initiatives, field tests, and product updates.
• Log and communicate quality complaints and coordinate replacements as needed.

Accounts Receivable Support

• Assist Accounting, Trade Management, and customers with billing inquiries, deduction resolution, and billing problems.
• Ensure customer account system data is current and accurate.

Qualifications

• At least two years of account management/account coordinator or customer service experience.
• Experience with Microsoft/Excel/PowerPoint.
• Prior ERP experience (SAP/Oracle/Infor/Microsoft Dynamics/NetSuite/SalesForce/etc.).

Preferred Qualifications

• Bachelor’s degree.
• Experience with Oracle E-Business Suite.

Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.