Custom Quote Specialist

About the role

Brady Corporation is seeking a Custom Quote Specialist who will provide internal and external customers with the best possible service in relation to generating timely and accurate quotations. Quotations are focused on highly customized products, which entails use of variant configurations and collaboration with engineering, manufacturing, sales, vendors, operational partners, and peers. Responsibilities are specialized within the Customer Experience Department.

Responsibilities

• A commitment to a hard-working and positive team culture, demonstrating a proactive and "smart-working" approach to problem-solving.
• Responds to inquiries from internal and external customers for pricing and prepares & delivers timely and accurate quotations using SAP, variant configuration, and cost models.
• Ensures Brady quotations are fully compliant relevant to SOX, ISO, AS9100, and Internal Traffic & Arms Regulations.
• Excellent customer experience skills with exceptional email and phone etiquette.
• Contributes to process improvements and initiatives to help drive a best-in-class customer experience and to deliver cost savings and process optimization.
• Performs core job responsibilities with limited supervision and in accordance with standard operating processes and procedures.
• Understands the need for escalation to leadership relative to barriers that impede quotation turnaround time.
• Accountable to hit individual metrics and team metrics focused around quantity of quotations provided, quality of quotation content, and quick delivery of quotations to the customer.
• Collaborates cross-functionally with Sales, Operations, R&D, Quality, Marketing, and Master Data.