Custom Product Order Entry

About the role

To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities. To travel as needed to support customer functions and quality concerns in the field.

Responsibilities

• Resolve transactional issues on orders forwarded by Order Entry. (50-60%)
• Make outbound calls on designated orders. (20-30%)
• Manage workload on a daily basis, making follow-up calls as necessary. (10-20%)
• Perform other duties as requested and / or as needed to fulfill the purpose of the position. (0-5%)

Competencies

• Follow the HR policy including all company and department policies and procedures.
• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Follow good safety practices in all activities.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.
• Take personal initiative for technical and professional development.
• Safeguard sensitive and confidential Company information.

Other Information

• Position: Custom Product Order Entry
• Direct reports: None
• Indirect reports: None
• Working Environment: Office, mfg plant
• Expected Hours: 8:00am - 4:00 pm CST
• Work: Full time, Monday-Friday, occasional Saturday/OT as needed.
• Reports to Title: Supervisor of Custom Product Advisors
• Department/Division: Customer Excellence
• Primary Work Location: Shakopee
• Job Code/Classification: Non-Exempt