Custody Operations Analyst (multiple levels)

This requisition supports hiring across multiple teams. Qualified candidates may be considered for a range of similar roles and will be aligned to the opportunity that best matches their skills, experience, and overall fit. This role has multiple levels (grades 10, 11 & 12) and is open to candidates with two to five years of operations experience. The successful candidate will be hired at the level that aligns with their experience.

About the role

The Custody Operations Analyst is responsible for the management and oversight of Wealth, Corporate, Commercial, and Institutional Banking (WCIB) client accounts and products of various types and sizes. Provides technical, industry, process, and trouble-shooting support for products or accounts to a team of operation Specialists within their own unit/discipline. Primary focus is on day-to-day deliverables, developing solutions based on subject expertise, and occasionally representing the department at a broader level. May also contribute to strategic planning within area of expertise.

Accountable for the completion of daily processing activities, delivering a high level of customer service, and identifying and minimizing risk in the control environment. Responsibilities include process efficiency and effective customer issue resolution, with varying levels of risk correlating to the type and size of account or product. May require supervisory responsibilities and apply independent judgment and decision-making based on area of expertise.

Responsibilities

• Manage and oversee WCIB client accounts and products of various types and sizes.
• Provide technical, industry, process, and troubleshooting support to a team of operation Specialists.
• Focus on day-to-day deliverables and develop solutions based on subject expertise.
• Represent the department at a broader level and contribute to strategic planning within area of expertise.
• Complete daily processing activities and deliver high-level customer service.
• Identify and minimize risk in the control environment, ensuring process efficiency and effective customer issue resolution.
• Apply independent judgment and decision-making based on area of expertise; may include supervisory responsibilities.

Requirements

• Two years or more of related experience.

Skills

• Bachelor’s degree (preferred).
• Knowledge of or ability to quickly learn custody operational functions, systems, procedures, and various products/services for assigned area(s).
• Ability to multitask and meet established deadlines in a dynamic work environment.
• Analytical, problem-solving, decision-making, and organizational skills.
• Customer relation skills, including interpersonal, verbal, and written communication.
• Understanding of regulatory and accounting principles affecting WCIB business lines and clients.
• Proficient in Microsoft Office applications, preferably Excel.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Pay

The salary range for this role is $64,855.00 - $76,300.00, reflecting figures based on the primary location. The actual range may differ based on the role’s location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401(k) contribution and pension (all benefits are subject to eligibility requirements).