Custodial Worker

This position is assigned to the MWR Recreational Lodging operation at NSA Mid-South. MWR Recreational Lodging offers accommodations including Recreational Vehicle (RV) Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels), and Campgrounds.

About the role

The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service.

Responsibilities

• Performs varying degrees of cleaning for facilities including lodging units, common areas, offices, bathhouses, laundry facilities, etc.
• Demonstrates proficiency in daily service, checkout, deep cleaning, and special project cleaning assignments based on program cleaning standards.
• Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.
• Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds, and curtains.
• Removes trash, places it in dumpsters, and replaces liners.
• Cleans washers and dryers and ensures machines are operational.
• Cleans common area spaces including bathhouses, vending rooms, ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms, and storage spaces.
• Places proper number of amenities in rooms including consumables/non-consumables, linen, kitchen, and bathroom items.
• Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest's request.
• Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves, including proper programming of clocks.
• Ensures dishwashers are clean and in working condition.
• Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans.
• Replaces bathroom terry and linens including shower curtains.
• Cleans irons, removes excess water, replaces as necessary, cleans ironing boards, replaces covers, cleans and ensures proper functionality of luggage racks, and ensures proper numbers of clean hangers are available in closets.
• Ensures in-room guest directories are clean and organized; TVs are clean and programmed to the proper channel and volume; alarm clocks are properly programmed with backup battery; in-room phones are clean, properly programmed, and in working condition.
• Performs deep cleaning as required by program standards (e.g., scheduled basis, upon check-out of guests in "pet friendly" rooms, and in rooms with ADA service animals), including defrosting refrigerators, cleaning windows (inside and out), replacing/cleaning drapes, moving furniture, cleaning hidden areas, carpet cleaning, cleaning walls/woodwork.
• Counts, sorts, inspects, and prepares linen for operational use.
• Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate protocols.
• Completes maintenance requests for broken, defective, or items needing replacement.
• Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
• Maintains cleanliness, inventory, and organization of housekeeping and linen carts.
• Reports damages or valuables left by guests to the supervisor.
• Reports any unsafe, illegal, or suspicious activity to the supervisor.
• Interacts professionally with guests and team members, assists guests, answers questions about hotel facilities, and provides information about on-base and local attractions.
• Communicates with the front desk regarding lost and found items, annotating relevant information for guest retrieval.
• Maintains key control for assigned keys and reports any issues immediately to the supervisor.

Requirements

• Must meet Federal Employment suitability requirements and successfully complete a background investigation.
• Must successfully pass the E-Verify employment verification check.
• Must go through a Personal Identity Verification (PIV) process requiring two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have salary sent to a financial institution of choice by Direct Deposit/Electronic Funds Transfer.
• Males must be registered or exempt from Selective Service.
• Must be determined suitable for federal employment.
• May be required to successfully complete a probationary period.
• Must participate in the direct deposit pay program.
• Social Security Card is required.
• Must satisfactorily complete an employment verification (E-VERIFY) check.
• Must submit a Financial Disclosure Statement, OGE-450, upon entering the position and annually.

Qualifications

• Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).
• Knowledge of Recreational Lodging program standards.
• Ability to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone).
• Ability to utilize Property Management System (PMS) and/or Point of Sale (POS) system software to update room status using the in-room telephone system.
• Ability to accurately complete daily room status reports and housekeeping assignment sheets.
• Ability to interpret, execute, and document cleaning actions in accordance with the Recreational Lodging Housekeeping Manual and program policy guidance.
• Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.
• Ability to safely and properly use common hand and power tools.
• Ability to apply sound judgment to schedule and prioritize work assignments while adhering to program standards for service follow-up and cleaning frequencies.
• Ability to communicate clearly and effectively in English, both verbally and in writing, with management, staff, and guests.

You will receive credit for all qualifying experience, including volunteer and part-time experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs.

Benefits

• Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan).
• Annual and sick leave.
• Tuition reimbursement.