Custodial Territory Supervisor

About the role

Cleantec isn't just a cleaning company; we're Central New York's premier full-service Janitorial and Facility Maintenance experts. Since 1989, we've been serving our clients throughout New York State, with our headquarters in Syracuse, New York, and additional offices across New York. We're not just a company; we're a team, and we promote a collaborative and employee-involved culture.

Responsibilities

• Supervision: Guide team leaders and baseline cleaners to maintain cleanliness and functionality of customer buildings.
• Mission Keeper: Uphold the company's mission and enforce policies while delivering exceptional customer service.
• Operational Excellence: Follow all company operation standards for training, cost control, quality, safety, and on-time services.
• Hands-On Leadership: Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties.
• Customer Focus: Prioritize customer satisfaction and maintain positive employee relations by following company policies.
• Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
• Scheduling: Schedule new hire training with designated personnel approved by management.
• Performance Evaluation: Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement.
• Employee Management: Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions.
• Budget Management: Maintain budgeted hours for accounts to ensure financial efficiency.
• Safety First: Keep safety materials and SDS sheets up-to-date in accounts.
• Inventory Management: Maintain inventory of all cleaning supplies at each building.
• Equipment Maintenance: Troubleshoot and maintain cleaning products/equipment, such as vacuums.
• Hands-On Help: Be ready to perform cleaning duties in the event of employee absences or customer requests.
• Quality Control: Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies.
• Customer Satisfaction: Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM.
• Project Oversight: Set up and oversee project work in customer buildings as needed.
• Reporting: Provide nightly reports of building activity for all staff, following the required format.
• Flexibility: Be willing to perform other duties as requested and assigned.
• Time Management: Check and report all employee hours and make necessary adjustments daily by 10 am.

Requirements

• Current/Valid Driver's License: You'll need a driver's license to get the job done efficiently.
• Personal Vehicle: Access to your own vehicle to ensure you can reach the sites where your leadership is needed.
• Minimum 1-Year Supervisory/Management Experience: You should have at least one year of supervisory or management experience under your belt.
• Physical Capability: The ability to lift up to 50 pounds is essential to handle various aspects of the role effectively.
• Willingness to Undergo a Drug Test and Background Check: As part of our commitment to a safe and secure work environment, we require candidates to consent to a drug test and background check.

Qualifications

• High School Diploma or GED

Skills

• Leadership
• Customer Service
• Teamwork
• Problem Solving
• Physical Stamina

Benefits

• Health Benefits
• Dental Benefits
• Vision Benefits
• Life Insurance
• 401K
• Quarterly Bonus
• Monthly Car Allowance

Pay

Starting at $23.00 per hour. Ranging between $23.00 - $25.00 per hour. We offer competitive starting wages and a comprehensive benefits package based on your status, emphasizing pay for performance.

Schedule

Second & Evening Shift