Cust Svc Rep III

About the role

To ensure an exceptional customer experience by providing a high level of service and support.

Primary Functions

• Customer Communication: Handle a high volume of inbound phone calls and emails regarding order status, product availability, and general inquiries accurately.
• Order Management: May include but not limited to process and manage customer accounts, including entering orders, order status, and stock check.
• Product Expertise: Develop an understanding of Mannington's flooring products (e.g., hardwood, laminate, vinyl) to provide accurate information to customers.
• Problem Resolution: Manage customer complaints, quality issues, and claims effectively, often coordinating with other departments to find local or internal solutions.
• Additional Responsibilities: Participates in special projects and performs additional duties as required.

Qualifications & Requirements

• Education: High school diploma or equivalent is typically required.
• Experience: Preferred 2+ years in customer service, ideally within a manufacturing or flooring environment.
• Technical Skills: Moderate Proficiency in Microsoft Office (specifically Excel) and experience with SAP and Salesforce software is preferred.
• Soft Skills: Strong problem-solving abilities, professional verbal and written communication, and the ability to maintain composure in a fast-paced environment.

Schedule

Monday to Friday schedule with potential for overtime as needed.

Work Environment

This job is performed in a typical office environment. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential job functions. Employees may occasionally be exposed to moving mechanical parts. The noise level is usually quiet.