Cus SVC Rep

About the role

This position provides engaging customer service in a professional manner to ensure the highest degree of customer satisfaction. The role requires maintaining composure while addressing high call volume.

Responsibilities

• Receive and process routine customer inquiries, service orders, and/or complaints about utility services.
• Determine amount of deposit/fees required in accordance with established guidelines.
• Establish payment arrangements/plans and issue letters of credit, duplicate bills, and/or other pertinent documents.
• Promote new customer programs to enhance the customer experience.
• Refer customers with credit problems to utility assistance organizations.
• Issue reconnects relative to special payment circumstances.
• Provide backup to cashiers when necessary.

Requirements

• Working knowledge of safety rules, regulations, and procedures.
• Working knowledge of utility services, deposits, fees, and processes.
• Working knowledge of the policies, procedures, and processes for responding to customer requests/concerns.
• Working knowledge/understanding of various utility rates and schedules.
• Ability to explain rules/regulations about applications and charges for utility services.
• Ability to assist with in-person training of new employees.
• Ability to accurately complete and process records, reports, and other documents to provide efficient customer service.
• Ability to communicate effectively orally and in writing.
• Ability to deal with customers tactfully and maintain control in sensitive and difficult situations.
• Ability to develop and maintain effective working relationships with customers, the public, and employees at all levels.

Qualifications

• High school diploma or equivalency diploma.
• Minimum of three years of office/business experience providing customer-centric service.
• Good working knowledge of Microsoft Office.

Pay

$16.90–$22.26 per hour.