Culture & People Business Partner

About the role

This role supports Employee Relations, Performance Management, and Learning & Development initiatives at ARAG. The Culture & People Business Partner helps translate team member needs into meaningful development programs and partners closely with leaders to strengthen ARAG's culture and team member experience.

Responsibilities

• Takes ownership of the performance management process, ensuring fairness and consistency across the organization.
• Maintains consistent oversight of system operations and coordinates follow-up actions on outstanding evaluations.
• Serves as the first point of contact for employee relations questions and concerns, providing timely, empathetic, and consistent support.
• Conducts initial fact-finding for employment matters and maintains organized, confidential files.
• Advocates and champions others to resolve conflicts, bringing forth concerns and collaborating with senior managers.
• Provides guidance and recommendations to managers to optimize team members' performance, reviewing performance evaluations and supporting their coaching, counseling, and disciplinary efforts.
• Tracks and maintains records of team member issues, concerns, and documentation.
• Conducts workplace investigations when complaints or concerns are brought forth, prepares corrective action, disciplinary, and separation documentation, and monitors employee relations themes.
• Ledges voluntary and involuntary termination meetings and exit interview processes, and manages vendor relationships, conducting outsourcing assessments and addressing vendor-related issues.
• Collaborates with the Communications Manager to coordinate increased engagement and culture alignment with training initiatives, collects feedback, analyzes learning effectiveness, and provides insights for continuous improvement.
• Manages and/or contributes to projects related to development initiatives.

Requirements

• Demonstrated understanding of management practices, general employment practices, performance management, and employee relations.
• Knowledge of HR related issues, including compliance such as COBRA, FLSA, ADA, FMLA, ERISA, DOL, OSHA and EEOC reporting requirements, federal, state, and local laws.
• Experience working with an HRIS system and a Learning Management system.
• Excellent computer skills in a Microsoft Office Windows environment, including working knowledge of Microsoft Word, Excel, and PowerPoint.
• Strong organizational skills and the ability to work in a fast-paced team environment with shifting priorities.
• High attention to detail and the ability to manage workload and meet deadlines on a consistent basis.
• Ability to be flexible and adjust thinking and behavior to changes in the work environment.
• Strong interpersonal, relationship building, and active listening skills that foster teamwork, commitment, and collaboration.
• Ability to influence team members and achieve results in areas without direct responsibility.
• Ability to confront others directly, but professionally.

Qualifications

• Bachelor’s degree in Human Resources, or related discipline, or equivalent work experience.
• 4+ years’ related experience, with employee relations experience required.
• Experience coordinating training or development programs preferred.

Skills

• Working knowledge and understanding of general Human Resources best practices.
• Excellent listening, oral, and written communication skills.
• Strong judgment in assessing and escalating employee relations matters.
• Ability to maintain a high degree of confidentiality.
• Strong organizational skills and the ability to work in a fast-paced team environment with shifting priorities.
• High attention to detail.
• Ability to be flexible and adjust thinking and behavior to changes in the work environment.
• Ability to work collaboratively and effectively with individuals at all levels within the organization.
• Strong interpersonal, relationship building, and active listening skills that foster teamwork, commitment, and collaboration.
• Ability to influence team members and achieve results in areas without direct responsibility.
• Ability to confront others directly, but professionally.

Benefits

• Flexible schedule.
• Competitive compensation package.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Professional development opportunities.

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time.