Jobs · Customer Service · Washington

Cultural Navigator I

Seattle Children's · Seattle, WA · Yesterday
Customer Service$35.28–$52.92/hrFull-time

About the Role

Serve as an educator, patient advocate, and connection to support services for families experiencing language and cultural barriers. Cultural Navigators are bilingual and bicultural individuals who work in close partnership with the care team to improve hospital access, quality of care, care coordination, and experience for patients and families at Seattle Children's. Their primary function is to bridge the cultural and literacy gap between the health care system and the family by helping families build the skills necessary to navigate the health care system independently.

Required Education and Experience

  • Bilingual in English and a target language, including but not limited to: Spanish, Amharic, Somali, Arabic, and Vietnamese.
  • Within 90 days of hire, employee must pass a language validation test.

Required Credentials

  • Current Washington State driver's license.

Preferred Qualifications

  • Bachelor's degree in Social Services or health-related field.
  • Certified Medical Interpreter in target language.
  • Experience providing direct services to target language speaking families.
  • Experience in community outreach and collaboration.

Compensation

$35.28 - $52.92 per hour. This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Benefits

Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.

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