CULTURAL LIAISON (INTERPRETER)

Essential Duties, Functions And Responsibilities

• Provides English - Navajo language translation and interpretations for the medical staff and Navajo patients; including translation of medical issues for patients and families and communicates patient concerns to medical staff to meet patient needs.
• Maintains and coordinates interpreting services for other languages for patients utilizing the volunteer interpreters list.
• Captures and coordinates interpreting and/or translating training for FDIHB staff.
• Coordinates with the Patient Experience Lead Navigator, Patient Experience Supervisor, and/or the Patient Experience Manager to address patient and visitor concerns in a customer-friendly and culturally appropriate manner.
• Captures and coordinates with FDIHB’s Native Practitioners to ensure staff are culturally sensitive to the needs of the Navajo Patients by training or providing educational material to staff.
• Acts as a resource for Navajo culture to FDIHB Staff to meet the mission of the organization.
• Affords assistance to Patient Navigators with greeting and determining needs of patients, families, and visitors in a cordial and helpful manner.
• Affords assistance with transporting patients to various clinics in the facility and retrieves patients from various clinics and provides accurate directions to clinic locations.
• Fulfills protocols and procedures to ensure safe delivery of patients and their possessions.
• Affords assistance with providing service to patients reporting to the Welcome Center by calling for Transport service, obtaining wheelchairs, or other service providers.
• Recognizes sensitive cultural differences and remains professional and remains courteous at all times and asks for help when needed.
• Responds to questions in person or by telephone concerning the organization, functions, activities, and personnel of the hospital.
• Monitors activities in the lobby and refers problems and questions to appropriate personnel office.
• Notifies and reports all suspicious activity to Security and or entering into the electronic event reporting system.
• Becomes familiar with the emergency paging codes and emergency plans in order to direct persons to a designated area for treatment, administrative, logistical, or staff pool area.
• Enters patient complaints and/or grievances into the electronic event reporting system.
• Affords assistance with immediate resolution of a patient complaint by listening and coordinating the immediate resolution of the concern to the patient’s satisfaction.

Mandatory Minimum Qualifications

• Experience: Two (2) years’ experience of translating and interpreting the Navajo language.
• Education: High School Diploma or Equivalency (HSE).

Please email current certificate of Indian blood (CIB), valid insurable driver’s license, high school diploma and college degree or transcripts to Loren.Begay@fdihb.org

NAVAJO/INDIAN PREFERENCE FDIHB and its facilities are located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications for this position and who are enrolled members of the Navajo Nation will be given primary preference in hiring and employment for this position and members of other federally-recognized Indian tribes will be given secondary preference. Other candidates will be considered only after all candidates entitled to primary or secondary preference have been fully considered.