Culinary Services Coordinator

About the role

The Culinary Services Coordinator is responsible for providing a total quality dining experience for our residents. This includes a thorough understanding of our menu and daily specials, proper serving guidelines, cleanliness expectations, and special diets. They ensure an efficient workflow for our waitstaff, and promote a culture of service excellence. Complies with federal, state, and local standards for community operation. Incorporates the Generation’s Mission, Vision, and Values in their daily work and interactions with others.

Responsibilities

• Oversees operation of the dining room.
• Ensures servers are completing their assigned job duties before the end of their shift.
• Coordinates scheduling of parties and events; helps with set up, and take down.
• Develops and maintains server schedules.
• Establishes and enforces safety, sanitation, and proper food handling standards for dining room.
• Resolves food complaints timely and appropriately.
• Partners with, trains, and directs daily workflow of servers.
• Assesses the quality and efficiency of the servers and provides necessary coaching.
• Provides a high level of customer service and promotes a restaurant style dining atmosphere.
• Assists in serving duties, as needed.
• Conducts regular inventory checks to ensure dining room is properly stocked and informs Culinary Director of any necessary supplies and/or equipment needs.
• Participates in regular Culinary team meetings and reviews resident comment cards/feedback to improve quality and operational efficiency for the dining room.
• Ensures meals are served at proper temperature and maintain an attractive appearance and appealing taste.
• Supports adherence to quality assurance processes by assisting with routine auditing of service in the dining room.
• Assists with set up and cleanup of parties and events.
• Other duties as assigned.

Requirements

Education: High school diploma or GED is required.

Experience: Previous experience in both restaurant and/or senior living highly desired; supervisory experience highly desired.

Physical Demands: Workday - 8 hours; Stands - often, up to 8 hours; Sits - occasional; Walks - often, short distances; Bends - often; Stairs - occasional, but not required; Climbs - seldom; Kneels - seldom; Lifts - often, up to 25lbs; Repetitive hand/foot - occasional.

Supervision: This position has responsibility for supervising waitstaff.

Working Conditions: May be exposed to hot, humid, sometimes dangerous conditions such as fire, chemicals, hot water, hot equipment, knives, etc.; may be exposed to slippery floors and strong odors; may be subject to hostile and emotionally upset residents, family members, etc.; required to work evenings, weekends, and holidays as scheduled.

Qualifications

• Current Food Handler’s Permit
• Certification in CPR and First Aid
• Ability to read, write, speak, and understand the English language.