Cube System Engineer

The Role

AutoStore is seeking a highly skilled engineer with strong analytical capabilities to serve as Cube System Engineer. In this role, you’ll merge deep technical analysis, troubleshooting, and problem-solving across the AutoStore technology suite with field engineering work to ensure the success of AutoStore’s new product validation program.

Key Responsibilities

• Partner closely with our US validation partners, some of our most important partnerships.
• Ensure that they receive sterling service through upgrades and close monitoring.
• Align closely with them, with our supporting partners, and with other end-customers.
• Analyze complex datasets and identify/report deviations with our high priority validation partners.
• Perform rigorous analysis in close collaboration with the Cube Success team in Norway.
• Conduct advanced root cause analysis on system failures and performance issues.
• Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies.
• Set up complex analysis using tools such as e.g., PowerBI.
• Field Operations & Support
• Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment.
• Diagnose and resolve system issues in the field, ensuring minimal customer downtime.
• Provide technical support during deployments, upgrades, and service interventions.
• Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation.
• Regular travel to customer sites is expected.

Key Qualifications

• 3–7+ years of experience in field engineering, technical support, or system engineering roles.
• Strong troubleshooting and diagnostic skills across hardware and software with a complex product.
• Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field.
• Willing to travel regularly to customer sites and to Norwegian offices.
• Experience with data analysis tools (e.g.,PowerBI).
• Understanding of system architectures, networking, or control systems (depending on domain).
• Ability to interpret logs, telemetry, and performance metrics.
• Familiarity with monitoring tools and diagnostic platforms.
• Experience with Databricks preferred.

Core Competencies

• Analytical mindset with strong problem-solving abilities.
• Ability to work independently in field environments while maintaining high quality standards.
• Strong communication skills with the ability to explain complex technical concepts.
• Adaptability and resilience in fast-paced, high-pressure situations.
• Customer-focused approach with a proactive mindset.

What We Offer

• Comprehensive Medical, Dental, and Vision plans.
• Health Savings Account (HSA) with a company contribution.
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents.
• Retailer 401(k) plan with employer match and discretionary profit sharing contribution.
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders.
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

About AutoStore

AutoStore holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore – moving things forward.