CUA 5 Case Manager Director

About the role

The CUA Case Manager Director oversees the day-to-day operations of their assigned unit, supervises the activities of, and gives consultation and direction to the Case Manager Supervisors. They engage in performing a variety of counseling related to services to children and youth in the CUA. The employee has controlling responsibility for the operation of a CUA case management unit and ensures that the unit conforms to standards, regulations and laws of the CUA, city, state and federal agencies.

Responsibilities

• Function as part of the larger CUA team responsible for achieving the target goals of improving safety, permanency, and well-being of children, youth, and families.
• Plans, assigns and reviews the activities of a group of Case Manager Supervisors performing supervisory functions within the CUA; recommends changes in practices and procedures to increase operating efficiency and expedite work flow; confers with superiors on policies, rules, and regulations related to social service functions; consults with private and public welfare agency officials on established procedures and problem areas; recommends establishing or modifying current methods and policies; confers with superior on unusual social service problems.
• Maintain case compliance to ensure that the agency is in upholding DHS performance standards.
• Train Case Manager Supervisors in social work techniques and methodologies; orient workers with appropriate laws, policies, regulations and procedures; evaluate worker development, performance and problem areas to determine training needs; take corrective action where necessary.
• Conduct regularly scheduled meetings and case reviews with Case Managers and Supervisors.
• Participate in Family Team Conferences when necessary.
• Attend Court Hearings as needed.
• Conduct regular supervision with all staff under your leadership.
• Establish and maintain a trusting relationship with families using a strengths-based approach.
• Meet with the CUA Program Director to evaluate system-wide strategies for improving outcomes.
• Complete all paperwork in compliance with program requirements.
• Attend scheduled in-service training in order to develop professional skills.
• Provision of on-call services in cases of emergency and on a rotational basis as required by APM CUA protocol.

Requirements

• Master’s Degree in Social Work or a related field.
• Minimum of two years of experience in the administration of Human Service programs.
• FBI Fingerprints, PA Child Abuse Clearance, and PA Criminal History Background Clearance.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Strong clinical writing skills.
• Sound judgment, critical thinking, and problem-solving skills are essential.
• Proficiency in English and Spanish strongly preferred.

Benefits

• Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan
• Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance)
• WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity
• Basic Life Insurance (100% Employer Funded)
• Short-term and Long-term Disability Insurances
• 403B Retirement Plan through Mutual of America
• Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group
• AllOne Health Employee Assistance Program at No Cost
• Employee Referral Program (You Can Earn Up to $600)
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays
• Mileage Reimbursement
• Equal Opportunity Employer