CTS Account Manager

About the role

The Account Manager is responsible for managing and strengthening relationships with assigned clients while supporting revenue growth, client retention, and overall customer satisfaction. This position serves as a primary point of contact for clients, developing a strong understanding of their needs and coordinating with internal teams to ensure services, projects, and deliverables are completed accurately and on time.

The Account Manager proactively identifies opportunities to expand existing relationships, addresses client concerns, communicates project status, and ensures a consistently positive customer experience.

Responsibilities

• Manage and strengthen relationships with assigned clients
• Support revenue growth and client retention
• Serve as the primary point of contact for clients
• Develop a strong understanding of client needs
• Coordinate with internal teams to ensure timely and accurate completion of services, projects, and deliverables
• Proactively identify opportunities to expand existing client relationships
• Address client concerns and communicate project status
• Ensure a consistently positive customer experience

Skills

• Strong relationship-building
• Excellent communication
• Organizational skills
• Problem-solving
• Business development