CSS

About the role

Want to help strengthen your community’s financial health? WaFd Bank is hiring a Customer Service Supervisor (CSS). WaFd Bank has been a financial leader for over a century and now serves consumers and business clients across nine Western states. Our company motto is “Love What You Do…Make A Difference!”

Responsibilities

• Provide high-quality service to retail bank clients by administering branch operations and supervising multiple Customer Service Representatives.
• Ensure a high level of customer satisfaction through the delivery of excellent service.
• Assist clients by recognizing opportunities and making appropriate product and service recommendations for both consumer and small business clients.
• Supervise two or more CSRs and manage scheduling, branch staff onboarding and training, workflow management, and daily adherence to operational processes and policies.
• Assist the manager in suggesting ways to optimize operational effectiveness, productivity, and efficiency to build shareholder value.
• Demonstrate and apply skills necessary to open all account types and originate loans.
• Develop competencies and certifications/registration necessary to support branch performance goals.
• Assume responsibility for the branch in the absence of other branch leadership.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.

Requirements

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams and Outlook.
• Well-developed smartphone and digital channel skills.
• Excellent organizational and analytical skills and superior written and oral communication skills.
• Must be certified in the IRA Road Map and participate in branch onboarding of new hires.

Qualifications

• Prior banking and supervisory experience preferred, including previous work in retail, consumer service delivery, or client relations.

Benefits

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans